Terms & Conditions

Overview

This website is operated by VELO CUSH (Chamber of Commerce: 98082221). Throughout the site, the terms “we”, “us” and “our” refer to VELO CUSH. We offer this website – including all information, tools and services available on this site – to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”). These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Any new features or tools added to the store shall also be subject to these Terms. The most current version is always available on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the site following changes constitutes acceptance of those changes.

Our webshop is hosted by an external provider that provides the online e-commerce platform allowing us to sell our products (cycling accessories) to you.

 

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region, or that you have parental/guardian consent to use this site.
You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses or malicious code.
Violation of these Terms may result in immediate termination of your access to the Service.

 

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transmitted unencrypted and involve (a) transmissions over various networks, and (b) changes to conform to technical requirements of connecting systems. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our express written permission.

 

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information on this site is not accurate, complete or current. Content on this site is provided for general information only and should not be relied upon as the sole basis for decision-making. Any reliance on material on this site is at your own risk.
This site may contain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but have no obligation to update information.

 

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice.
We shall not be liable for any modification, price change, suspension or discontinuance of the Service.

 

Section 5 – Products and Services

Some products may be available exclusively online and may have limited quantities.
We make every effort to display product images and colors as accurately as possible, but we cannot guarantee that your screen’s display will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, region or jurisdiction.
We reserve the right to limit product quantities or to discontinue any product at any time.
We do not warrant that the quality of any products or services will meet your expectations.

 

Section 6 – Orders, Billing and Account Information

We reserve the right to refuse any order placed with us. We may, at our discretion, limit or cancel quantities purchased per person, household or order.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
You are responsible for promptly updating your account and payment information so we can complete your transactions.
Returns can be made within 14 days of receipt, in accordance with EU consumer rights. Please refer to our Return Policy for details.

Section 7 – Warranty
All VELO CUSH products come with the statutory warranty in accordance with EU law. This means that the product must perform as can reasonably be expected by the consumer.

We provide a 2-year statutory warranty from the date of purchase. 

What is covered?

• Manufacturing defects

What is not covered?

• Normal wear and tear (including discoloration or wear marks)
• Damage caused by accidents, misuse, or modifications
• Use in conditions for which the product was not designed
• Water damage or frost damage caused by misuse or leaving the product outdoors for extended periods
  (Please note: the cushion is water-repellent but not fully waterproof and should be handled with care.)

In the case of a valid warranty claim, we will, at our discretion, provide one of the following:

• Replacement of the product
• Store credit equal to the purchase value
• Refund of the purchase price

The customer is responsible for shipping costs when returning a product under warranty.

How to make a claim: Please contact us at hello@velocush.com, provide your order number or proof of purchase, and include clear photos of the issue.

• Warranty is valid only for the original purchaser.
• Warranty applies only to purchases made through our official channels: velocush.com or authorized partners.

 

Section 8 – Third-Party Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control.
You acknowledge that we provide such tools “as is” and without warranties. Any use of optional third-party tools is entirely at your own risk.

 

Section 9 – Third-Party Links

Certain content, products and services may include materials from third parties.
Third-party links may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we disclaim any liability for materials, products or services of third parties.
Transactions with third parties are at your own risk. Please review their policies carefully before engaging.

 

Section 10 – User Comments and Submissions

If you send us creative ideas, feedback, proposals, or other material (collectively “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute or otherwise use them in any medium.
We are under no obligation (1) to maintain comments in confidence, (2) to pay compensation, or (3) to respond to comments.
You agree that your comments will not infringe on any rights of third parties. You are solely responsible for the accuracy of your comments. We take no responsibility and assume no liability for comments posted by you or any third party.

 

Section 11 – Personal Information

Your submission of personal information is governed by our Privacy Policy.

 

Section 12 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors or inaccuracies relating to product descriptions, pricing, promotions, offers, shipping or availability.
We reserve the right to correct any errors or omissions and to cancel orders if information is inaccurate, even after an order has been placed.

 

Section 13 – Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content for:
(a) unlawful purposes;
(b) soliciting others to perform unlawful acts;
(c) violating international, federal, or local regulations;
(d) infringing on our or others’ intellectual property rights;
(e) harassment, abuse, discrimination or intimidation;
(f) submitting false or misleading information;
(g) uploading malware or viruses;
(h) collecting personal data without consent;
(i) spamming, phishing or scraping;
(j) obscene or immoral purposes; or
(k) interfering with the security features of the Service.

Violation may result in termination of your use of the Service.

 

Section 14 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that results obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may suspend or cancel the Service without notice.
Your use of the Service and products is at your sole risk. All products and services are provided “as is” and “as available,” without any warranties, express or implied, including merchantability, fitness for a particular purpose, durability, title, or non-infringement.
In no case shall VELO CUSH, our employees, affiliates or suppliers be liable for any indirect, incidental or consequential damages, including but not limited to lost profits, lost revenue, lost data, or replacement costs. Some jurisdictions do not allow exclusion or limitation of liability, so these limitations may not apply to you.

 

Section 15 – Indemnification

You agree to indemnify and hold harmless VELO CUSH, its affiliates, employees, and suppliers from any claim or demand made by a third party arising from your breach of these Terms or violation of any law or third-party rights.

 

Section 16 – Severability

If any provision of these Terms is found unlawful, void or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed.

 

Section 17 – Termination

These Terms are effective unless and until terminated by either you or us.
We may terminate this agreement at any time without notice if you fail to comply with these Terms.

 

Section 18 – Entire Agreement

These Terms, along with any policies posted on our website, constitute the entire agreement between you and VELO CUSH and supersede any prior agreements or communications.

 

Section 19 – Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands.

 

Section 20 – Changes to Terms

You can review the most current version of these Terms at any time on this page.
We reserve the right to update or replace any part of these Terms by posting changes to our website. Continued use of the website after changes are posted constitutes acceptance.

 

Section 21 – Contact Information

Questions about these Terms should be sent to us at:
📧 hello@velocush.com