Your personal information and how we use it

At VELO CUSH, we collect, use, and store your personal information to provide our services and deliver a personalized experience both online and in our stores. This may occur on our website or through other channels. We keep your personal data confidential at all times and only collect, use, and store it in accordance with this Privacy Policy.

 

Collection of your personal information

We collect different types of personal information both on our website and in our physical stores:

• Browsing as a guest: If you browse our website without registering, we do not collect personal data. Some services and features, however, may only be available to registered users.
• Registered users: When you register on our website, you must provide certain personal information (such as name and contact details) to access various services, such as email updates, responses to inquiries, and priority access to limited edition items.
• Placing orders: You can only place an order as a registered user. We only collect the information necessary to process your order, including name, contact information, and payment details.
• Access and updates: You may access or update your personal information at any time by contacting our customer service team or by updating your profile in your registered account.

 

Use of your personal information

We use the personal information you provide for the following purposes:

• Service delivery: To respond to your inquiries, provide product recommendations on our website, maintain your shopping cart, process service requests, and fulfill all orders, including verifying payment security.
• Marketing: With your consent, we may use your information to send promotional materials, newsletters, and updates about products and services that may interest you.
• Compliance and security: To comply with legal obligations, prevent fraud, and ensure the security of our services.Personalization: To enhance your experience on our website and in our stores by providing personalized content and offers.

 

Protecting your information

We use appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

 

Your rights

You have the right to access, correct, or request deletion of your personal information. You may also withdraw consent at any time where processing is based on consent. To exercise your rights, contact hello@velocush.com.

 

Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “last updated” date, and in cases of significant changes, we may notify you via email.